Standard Support is provided through email, answered in four business hours or less during business hours US ET.

Standard Support covers most software upgrades, issues with ShowCase and Image Center software and is purchased on an annual basis, starting at the time of purchase. Cost depends on the number of licenses purchased, with site-wide plans available.

The cost of standard support is calculated like this:

cost = (# viewer licenses x $100) + (# image center licenses x $200)