Priority Annual Support is provided through email, phone, and remote desktop, answered in two business hours or less during business hours US ET, with some extended hours in the evenings and weekends.

Priority Support covers most software upgrades, and issues with ShowCase and Image Center. Priority Support is purchased on an annual basis, starting at the time of purchase. Cost depends on the number of licenses purchased, with site-wide plans available.

The cost of priority support is calculated like this:

cost = (# viewer licenses x $200) + (# image center licenses x $400)